FAQ'S/ Verizon Fios

Letter to Verizon Fios 2/12/24

Letter to Verizon Fios 01/12/22

Letter to Verizon Fios 4/6/20

Letter to Verizon Fios 11/5/19


The Township has spoken to its Verizon representative to find out the status on the availability of Verizon FIOS, as many residents inquired. Verizon FIOS will not be available in Mount Laurel this year and there is not a date known as to when it will become available. The reason has a couple elements:

First, the installation of the FIOS is a labor intensive project. Verizon must upgrade all lines in what is called an exchange area. These exchange areas were set up many years ago and do not border municipalities. Exchange areas contain both older and newer developments. Older developments have lines attached to telephone poles, which are easy to upgrade. However, newer developments have most utilities underground. To add FIOS to an underground system requires extensive engineering, design, and physical labor.

Second, Verizon is under a legislative mandate that requires it to upgrade 70 of the most densely populated New Jersey areas to FIOS within a restricted time period. These areas are mostly in North Jersey and Central Jersey . The South Jersey communities that receive Verizon FIOS first are those that are part of the exchange area that includes a County seat. Mount Laurel is not part of an exchange area that includes a County seat. Verizon will first focus on complying with its mandate before it begins upgrades in other areas.

The Township is sorry that the Township will not be seeing the upgrade to FIOS as soon as many of the residents desired. If you have any questions please contact the Township Manager. The Township’s Verizon representative is willing to answer any questions or concerns you may have about Verizon FIOS